In this section you will find the answers to most of the FAQs about Lisbonoasis.com Read everything you want to know about your holiday accommodation.

If you have any additional questions, you can always contact us at:
Email: booking@lisbonoasis.com
Tel: (00 351) 962288280

We allow pets in the apartment Alfama IV.

There is no charge involved for babies under 2 years of age. The contact person has the right to ask for Identification papers of the child where the age is stated. Where the number of persons must be filled in, do not include the baby(ies) under 2 years of age, but DO mention it in the area REMARKS on the reservation form.

Also take into account that children between 2-17 years of age must be accompanied by at least one adult, as being the person responsible during the stay in the accommodation.

Normally you can arrive at the apartment from 14h00 to 21h00 and depart latest by 11h00. A fee might be charged for late arrival. However, if no other guests are departing the accommodation on the day of your arrival, you can enter earlier if your arrival time happens to be before 12h00. The same goes the other way around, i.e. if no other guests will arrive at the accommodation on the day of your departure, you may leave later if your flight requires so.

As mentioned on our General Conditions, you can make a cancellation maximum 15 days before arrival.  Please note that the prepayment is non-refundable.

Bed linen, towels and toilet paper are included. The accommodations are self-catered, therefore consumption goods are NOT included, such as food, drinks, soap etc.

After we have received your request by e-mail and we have confirmed it with a reply, you can make the actual booking by filling in the form, clicking ‘send’ and follow the indications.

After choosing the preferred accommodation, fill in the form and click send. We will write you back shortly after. After that you do a deposit through our safe booking module, thereby booking the apartment. The remaining amount is to be paid on arrival.

Simply leave the keys in the flat when you leave.

Upon arrival in Lisbon (typically airport) call our property managers Madalena or Adalia (we will give you the number beforehand) who will tell you where to go. You will then meet up, and she will give you the keys plus give you a bit of practical information.